Returns & Exchanges Policy

At Western Roller Corporation, customer satisfaction is important to us. It is the customer's responsibility to verify all measurements, fitment requirements, durometer (hardness), and machine specifications prior to ordering. Because many of our products are manufactured to specific requirements, please review all product details carefully before adding items to your cart.

Returns may be accepted within 30 days of receipt for unused and resalable products and are subject to a 20% restocking fee. Customers are responsible for all return shipping costs for returns resulting from incorrect ordering, specification errors, fitment issues, or other circumstances outside the control of Western Roller Corporation.

If an item is shipped incorrectly due to an error by Western Roller Corporation, we will provide a replacement product at no additional cost to the customer, including shipping charges. Please inspect all shipments upon receipt and notify us promptly of any discrepancies or defects.

Western Roller Corporation reserves the right to inspect all returned items before issuing any refund or replacement. Refunds will be credited to the original method of payment, less applicable fees, after the returned product has been received and evaluated.